Refund policy

Size exchange: we offer a size exchange within 3 days of receiving your order, subject to stock. Items must be unworn, unwashed, in original condition, with the hygiene liner and all tags attached. Because swimwear is a hygiene product, we cannot accept items with the hygiene liner removed or signs of wear.

How to request: email hello@smartswim.co.za or WhatsApp +27 64 611 4133 with your order number and photos of the item (inside and outside). We will confirm and send the return address. Please use a tracked courier and keep your proof of postage. The customer pays shipping for size exchanges.

Refunds: we do not offer refunds for change of mind. If an item is faulty, damaged or not what you ordered, contact us as soon as you notice, ideally within 48 hours of delivery. We will repair, replace or refund the item and cover return shipping. Refunds are made to the original payment method within 7 to 10 business days after we receive and inspect the item.

Sale items cannot be exchanged, but faulty goods are covered as above. Your legal rights under the Consumer Protection Act are not affected.

Contact: SmartSwim, hello@smartswim.co.za, WhatsApp +27 64 611 4133.