Returns/exchange policy

Exchange process consists of two steps:

1. Provide Photos:
   During 3 days after receiving the order please check-up your size. If you mistaken with the size we are open to send a new item with the right size for you.Please send clear pictures of the item(s) you purchased, both inside and outside. Send to our Whatsapp +27 64 611 4133 and wait our confirmation. We provide you the address.
2. Return Instructions:
   Ensure the item is unworn, in brand new condition, and has all the swing tags attached. Use a reliable courier service to send item to our warehouse. Include your name and contact details inside the return package. Forward us the courier service used and the tracking number. We will send you the new item according to your size as soon as possible.

 

Only regular priced items may be credited for a refund or exchange. All sales item are final and cannot be exchange or return.

Damaged or Incorrect Items If your order arrives damaged or incorrect, please Whatsapp  +27 64 611 4133 within 48 hours of delivery with your order number and a clear photo. We'll resolve it promptly.

If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.